Frequently Asked Questions

  • Where is Laskasas located?

    Laskasas is located in Porto district, Portugal.

  • Laskasas products are designed by Laskasas?

    Every piece, design, drawing or sketch are thought, created, and produced by Laskasas.

  • How can I create a customer account?

    All our customer accounts will only be registered once the first pro-forma is issued. The company information we need: Billing name, Billing address, VAT number (Company Registration number or Resale number), phone number and email address

  • How can I become a dealer?

    For more information please visit our Contact Us page and contact the sales manager in your region.

  • There’s required minimums when purchasing Laskasas products?

    There are no required minimums.

  • Do you sell to all countries?

    Yes, without restrictions.

  • What is Laskasas shipping policy?

    > All prices and transactions are EX WORK, and therefore do not include any transportation cost or associated fees.

    > Shipping Services are available upon request to Laskasas. These shipping services are charged in separate from Product orders.

    > Laskasas will be free of any charges or responsibility over events, loss, or any and all damages, during or after transport or installation.

  • Can I buy Laskasas sample box?

    Laskasa's sample box includes: catalogue, fabrics box and finishes box. Contact us to order yours.

  • Laskasas pieces can be customized?

    > Due to the nature of Laskasas manufacturing techniques, each piece can be customized according to our client's needs and tastes. However, some pieces can have limitations and this means that each request of customization must be analyzed by our technical team.

    > While manufacturer will make every effort to match a finish and/or texture, no guarantee can be made of an exact match.

    > For COM Orders (customer’s own materials), production will not begin on any product requiring any type of fabric or leather supplied by the purchaser until all the materials for the products ordered have arrived and have been properly identified by Laskasas. Lead time for orders with COM/COL products starts after all materials, have been properly approved.

  • What are your opening times?

    Customer Services lines are open Monday – Friday 9am-6pm (with the exception of public holidays). For showroom and stockist opening times please refer to our Contacts.

  • Do you have stock?

    Due to the nature of our products and the handmade processes used to produce them, we don’t have stock. We produce according the orders.

  • How do I get press information?

    Laskasas high resolution images and press release are available in our Press Room page. Visit our Contact Us page to contact our press team for more information.

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